Frequently Asked Questions
Where is Iron Shift Coffee roasted?
Iron Shift Coffee is roasted to order in small batches in California and fulfilled directly to our customers. This approach helps us deliver fresh coffee without holding large quantities of pre-roasted inventory.
How fresh is Iron Shift Coffee?
Iron Shift Coffee is roasted to order in small batches rather than sitting in a warehouse as pre-roasted inventory. Once your order is prepared, it is packaged and shipped directly to you.
Because coffee is prepared to fulfill individual orders, please allow time for roasting, packaging, and shipping. Fresh coffee is worth the wait.
What grind should I choose?
The right grind depends on how you brew your coffee. Iron Shift Coffee offers Drip Ground, Fine Ground, Coarse Ground, and Whole Bean options on select coffees.
For a complete guide to choosing the right grind for your brewing method, visit our Find Your Grind page.
Do you offer single-serve coffee?
Yes. Select Iron Shift Coffee blends are available in convenient single-serve cups compatible with most Keurig-style brewers.
What is the 4/3 Rotating Shift Sample Pack?
The 4/3 Rotating Shift Sample Pack lets you try a rotating selection of six Iron Shift Coffee varieties before committing to a full-size bag. It’s also your chance to discover new favorites and help shape which coffees may become permanent additions to the Iron Shift Coffee lineup.
How much is shipping?
Iron Shift Coffee currently offers FREE U.S. SHIPPING on coffee orders.
Because our coffee is roasted to order and prepared specifically for each purchase, please allow time for roasting, packaging, and fulfillment. Tracking information will be provided once your order is on its way.
Where do you ship?
Iron Shift Coffee currently ships within the United States.
Shipping availability is determined at checkout based on the delivery address. If we expand our shipping options in the future, we'll update the website accordingly.
What if my order arrives damaged, incorrect, or is missing?
If there's a problem with your order, please contact Iron Shift Coffee as soon as possible with your order number and details about the issue. If the order arrived damaged or incorrect, photos of the product and packaging may help us resolve the issue more quickly.
We'll review the situation and work with our fulfillment partner to determine the appropriate resolution in accordance with our shipping and return policies.
Can I return or exchange coffee?
Because coffee is a food product, we do not accept returns of coffee.
If your order arrives damaged, incorrect, or there is another problem with your order, please contact Iron Shift Coffee as soon as possible. We'll review the issue and, when appropriate, arrange a replacement or other resolution.
Please do not send coffee back unless specifically instructed to do so.
What is the ISC Educational Fund?
Iron Shift Coffee is building the ISC Educational Fund to help support education and training opportunities for people pursuing careers in emergency services and healthcare.
For every full-size bag of coffee sold, $1 is set aside for the ISC Educational Fund. Funds will begin to be distributed once the program reaches its established funding threshold.
The program is launching in Southwest Florida, with the goal of expanding its reach as Iron Shift Coffee grows.
Purchases from Iron Shift Coffee are not tax-deductible charitable donations.
Can I change or cancel my order?
Because our coffee is roasted and prepared specifically for each order, fulfillment can begin quickly.
If you need to change or cancel an order, contact Iron Shift Coffee as soon as possible with your order number. We'll do our best to accommodate your request, but once an order has entered fulfillment or shipping, changes or cancellations may no longer be possible.
Still have a question?
We're here to help. If you have a question about our coffee, your order, or anything else Iron Shift Coffee, reach out through our Contact page.
We aim to respond to all inquiries within 24 hours.
Different uniforms. Same grind.