Refund policy

RETURN AND REFUND POLICY

Because coffee is a consumable food product that is roasted to order, we generally cannot accept returns or exchanges for personal taste preferences, change of mind, or products that have been opened.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us through our Contact page within 7 days of delivery. Include your order number, a description of the issue, and photographs of the product and shipping package when applicable.

We will review the issue and, when approved, arrange an appropriate replacement or refund. Please do not return any product unless we provide return instructions.

ORDER CANCELLATIONS

Our coffee is roasted after an order is placed, and fulfillment can begin quickly. If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled after roasting or fulfillment has begun.

REFUNDS

Approved refunds will be issued to the original payment method. Your bank or credit-card provider may require additional time to process and post the refund.

For questions about an order, refund, or replacement, please use the Contact page on our website.